REFUND AND CANCELLATION POLICY

Last updated: 01/01/24

1. Content Access and Refunds
   Immediate Content Access:  In situations where a student enrolling in a course receives access to the educational platform within 48 hours, whether due to enrollment close to the start of the course or after the course has begun, no refunds will be granted. Immediate access (within 48 hours) to the content constitutes acceptance of the course's terms and conditions, including this refund policy.
2. Technical Issues
   Technical Issues: The company provides technical support for resolving issues related to the educational platform. Students must report any technical issues via detailed email sent to cursos@sintesis.online. Technical support will only be provided during business hours (from 9:00 AM to 6:00 PM) and on business days (Monday to Friday). The company assumes no responsibility for technical problems on the student's end unrelated to the educational platform, and no refunds will be granted for technical issues with the platform that have been adequately resolved.
3. Course Content
   Suspension of Payments: If a student feels that the course content does not meet their expectations, they have the option to suspend payment of installments and request to withdraw from the course. If the student suspends payments without justification, they will be formally notified by email of the outstanding amount and will have their access to the course content suspended until their situation is regularized. After a maximum period of 15 days without response or debt settlement from the student, the company reserves the right to cancel the enrollment.
4. Transfer of Enrollment and Personal Reasons
   Transfer of Enrollment and Personal Reasons: The transfer of enrollment to another person will not be allowed. Additionally, no refunds will be granted for personal reasons that prevent the student from continuing with the course, except in cases of force majeure such as serious illness or natural disasters, evaluated on a case-by-case basis.
5. Preservation of Paid Amount for the Subsequent Year
   Preservation of Paid Amount: If a student decides not to take the course and the cancellation request is made before the start of the course, the amount paid can be preserved to be used for the same training program during the subsequent year. This option is only valid for one additional year and is not transferable to other students, except in extreme circumstances evaluated on a case-by-case basis. The request to preserve the paid amount must be made before the start of the original course. The company will notify by email the confirmation of the preservation of the paid amount and the details on how to proceed with enrollment in the following year.
6. Deadlines and Procedures for Requesting Refunds
   Deadlines for Requesting Refunds: Refund requests for payment errors or cancellations before the start of the course must be made within 10 business days from the date of purchase, in accordance with applicable legislation in Argentina. Outside of this period, no refunds will be granted.
   Procedure for Requesting Refunds:All refund and cancellation requests must be sent by email to cursos@sintesis.online. The request must include all relevant information and will be processed during the company's business days.
7. Exceptions and Abuse of Policy
   Exceptions and Abuse: The company reserves the right to reject refund requests in cases of abuse or suspected fraud related to the reasons for the request. Examples of abuse or fraud include, but are not limited to, repeated unfounded requests, falsification of information, and misuse of the refund policy. An appropriate investigation will be conducted in such cases, and necessary measures will be taken to prevent and address abuse.
8. Policy Modifications
   Policy Changes: The company reserves the right to modify this policy at any time. Changes will be published on the website and in the information provided by email during the postgraduate enrollment process and will take effect from the date of publication. Users are recommended to review this policy periodically. Registered users will be notified by email when significant changes are made to the policy.
9. Contact Information
   Contact: For inquiries related to this policy, users should contact the support team by writing to cursos@sintesis.online or by calling +54 9 341 212-1610